CaptureFlow AI is a secure email intake and prioritisation system designed for organisations that receive high volumes of inbound email and need to ensure that important enquiries are never missed.
The system connects directly to Gmail using official Google APIs to read incoming messages, identify genuine enquiries, and distinguish them from routine notifications, newsletters, or low-priority messages.
CaptureFlow AI analyses the content and context of incoming emails to determine intent, urgency, and relevance. Messages that indicate sales interest, procurement activity, or operational decision-making are prioritised, while non-actionable emails are de-emphasised.
Relevant enquiries are logged into a simple internal CRM, enriched with summaries and recommended next actions, and prepared with draft response messages to support faster, more consistent replies.
AI is used as a decision-support tool rather than an autonomous decision-maker. The system assists with triage, summarisation, and prioritisation, while final review and responses remain under human control.
This approach helps teams manage workload more effectively without changing existing Gmail workflows or automating actions that require judgement.
CaptureFlow AI is designed for councils, public bodies, and small to medium-sized organisations that manage shared inboxes and receive large volumes of service requests, enquiries, and general correspondence.
For enquiries, onboarding, or verification questions, please contact us at: